Converso.io or Collab.com? A Comprehensive Review

Multi-platform operation

Seamless transition to human agents

Significant reduction in message volumes

Automated basic query handling

Complex queries assigned to humans

Retention of all chat history

Access to company's knowledge base

Redirection of comprehensive queries

Under-development customer portal

Chat history review

Omnichannel contact center software

CRM integration

Speech analytics

Real-time advanced reporting

Quality monitoring features

Gamification

Workforce optimization

Agent scripting

Cloud PBX service

Intelligent routing

Customer portal under development

No integration with Instagram or Slack

Company-specific data required for training

No multi-language support mentioned

GDPR issues with archiving personal messages

No native CRM integration mentioned

WhatsApp connection needs business API

No specifics on system security

Limited social media integrations

No mobile app mentioned

Complex interface

Too many separate modules

No live chat support

No explicit data security measures

Possible steep learning curve

Focus on call centers only

No built-in analytics tool

Limited gamification capabilities