Answerai or eDesk? A Comprehensive Review

24/7 availability

Understanding complex questions

Trusted by 50+ clients

Support reduction by 40%

Multilingual capability

Seamless Shopify integration

Quick setup in 5 minutes

Support various business types

Admin panel customization

Free trial offer

Ecommerce-focused customer service

Consolidates customer support issues

Centralized system for channels

Tracks and responds interactions

Team-wide collaboration support

Unified analytics for performance

Generates requests for reviews

No-code integration support

Integration with multiple eCommerce platforms

Tailored for eCommerce businesses

Only integrates with Shopify

Set-up in 5 minutes may be misleading

Customization confined to admin panel

Implies human-like chat

could disappoint users

Complex questions may not be handled sufficiently

Lacks broad language translation capabilities

Free trial without credit card

lack of transparency about costs

Learning based on previous chats

Lacks customizability

Restricted to eCommerce businesses

No multi-language support

Limited third-party add-ons

Complex setup

Insufficient for non-sales queries

Limited team-wide collaboration features

Unimpressive reporting capabilities

Limited native integrations

No mobile app