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AI Answers by Cohere vs Ebi

AI Answers by Cohere or Ebi? A Comprehensive Review

AI Answers by Cohere

AI Answers by Cohere

Personalized customer ticket resolution via chatbot.

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Ebi

Ebi

Assisted platform for customer service and support.

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Overview

Description

Introducing AI Answers by Cohere, a powerful platform that revolutionizes customer support through its chatbot feature. It utilizes advanced analytics to anticipate potential issues and

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EBI, an assisted platform for customer service and support, is a smart solution for businesses. With its advanced features such as natural language processing, text-to-speech, and AI-driven

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Pricing Options

  • No free trial
  • Not Available
  • No free trial
  • $123, month
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Features

Total Features

Features
Features

Unique Features

No features

No features

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Pricing

Pricing Option

      Starting From

      • Not Available
      • $123, month
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      View Detailed Pricing

      Other Details

      Customer Types

      • No customer type information available
      • No customer type information available
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      User Reviews

      User Ratings

      No Reviews

      No Reviews

      Pros

      • Personalized customer ticket resolution

      • Advanced analytics identification

      • Automates 60% ticket resolution

      • Improves customer satisfaction

      • Integrated with existing resources

      • Turns past conversations into answers

      • Automation opportunity identification

      • ROI driving capabilities

      • Serves answers

      • not just keywords

      • Handles 85% of routine enquiries

      • Set-up process takes minutes

      • Natural language processing

      • Text-to-speech

      • Managed service available

      • Encrypted connection

      • Secure data storage

      • Increases customer satisfaction

      • Increases capacity

      • Lowers costs

      Cons

      • Dependency on previous ticket data

      • Lacks voice response capability

      • Requires JavaScript enablement

      • Absence of independent analysis

      • Personalized flow optimization needed

      • Limited platform integration

      • ROI measurement requirement

      • Deflection rate ambiguity

      • No multilingual support

      • Lacks real-time learning

      • No multilingual support

      • Lacks API integration

      • Not fully customizable

      • Not open source

      • Lack of real-time analytics

      • No mobile application

      • Setup not user-friendly

      • Limited customer support channels

      • No personal data control features

      • Lacks data export functionality

      Media and Screenshots

      Screenshots

      AI Answers by Cohere
      Ebi

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      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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