Actual Chat or Cognigy? A Comprehensive Review

Real-time audio

Live transcription

Instant text from voice

Streaming voice and text

Anonymity feature

Audio or text replay

Improves speech clarity

Supports hearing impaired users

Transcript for every conversation

Effective for various use cases

Generates customer service experiences

Transforms contact center experiences

Serves various industries

Seamless integration with multiple platforms

Virtual Agents for automation

Voice Gateway for connectivity

Multimodal CX for cross-channel journeys

Agent Copilot for agent assistance

Reporting and analytics suite

Continual platform updates

Requires good internet connectivity

Ineffective without clear speech

Anonymity feature may encourage misuse

Transcription errors possible

Doesn't support non-verbal communication

Might not support all languages

Dependent on voice clarity

No explicit data security details

Requires user adaptability for effectiveness

May struggle in noisy environments

No free trial

Limited integrations

Requires coding knowledge

Complicated platform for beginners

Limited customer support

High cost

Limited languages supported

Accessibly issues