eDesk or Norby AI? A Comprehensive Review

Ecommerce-focused customer service

Consolidates customer support issues

Centralized system for channels

Tracks and responds interactions

Team-wide collaboration support

Unified analytics for performance

Generates requests for reviews

No-code integration support

Integration with multiple eCommerce platforms

Tailored for eCommerce businesses

Human-like customer support

Free 30-day trial

Specializes in diverse fields like online stores

healthcare

and fintech

Shopping cart recovery feature

Optimized cookie management

Error detection

Visitor behaviour tracking

Ad-relevance optimization

Lacks customizability

Restricted to eCommerce businesses

No multi-language support

Limited third-party add-ons

Complex setup

Insufficient for non-sales queries

Limited team-wide collaboration features

Unimpressive reporting capabilities

Limited native integrations

No mobile app

Relies heavily on cookies

Higher potential for cross-site request forgery

No support for regional language preferences

No explicit antispam measures

Extensive data tracking practices

May register users twice

May be confusing to visitors unaccustomed to wide use of cookies